EL PASO, Texas (KTSM) — New Mexico Attorney General Raúl Torrez announced a lawsuit Tuesday, March 11, against an Albuquerque company and its owners, alleging that they defrauded hundreds of New Mexico consumers across the state for home remodeling work that was never completed.
The lawsuit, filed in the Second Judicial District Court, alleges that Flawless Results LLC and its owners violated the New Mexico Unfair Practices Act and seeks restitution for affected consumers.
The AG’s Office says the business shut down in 2024, without issuing refunds, leaving customers with over $700,000 in losses.
The NM Attorney General’s Office says the company did work in Las Cruces, Albuquerque, Rio Rancho, Santa Fe and Roswell.
Flawless Results LLC, operated by John Steven Georges Sr., Robert Dean “Bobby” Murphy Jr., and Jacob Chalmer Tryon, allegedly misled consumers by promising home improvement services, arranging financing through Cross River Bank, and then failing to complete the work — leaving customers with substantial financial losses, NM Attorney General’s Office said in a news release.
According to complaints received by the New Mexico Department of Justice (NMDOJ), consumers were often forced into financing agreements, only to be left with unfinished or faulty work while still owing loan payments, the AG’s Office said.
“Flawless Results took money from hardworking New Mexico families with promises of service that were never fulfilled,” Torrez said. “This lawsuit is about more than just accountability — it’s about ensuring that deceptive business practices are addressed and that every consumer who was misled receives the justice they deserve.”
The lawsuit alleges that Flawless Results:
- Collected large down payments from consumers but failed to complete the contracted work.
- Pressured consumers into financing agreements with Cross River Bank, which lacked required consumer protection disclosures.
- Shut down operations in late 2024 without issuing refunds, leaving customers with over $700,000 in losses.
The NMDOJ is seeking a court order to:
- Permanently ban the defendants from operating contracting businesses in New Mexico.
- Void contracts and require full refunds to affected consumers.
- Hold Cross River Bank accountable for issuing loans without proper legal disclosures.
- Impose civil penalties of up to $5,000 per violation.
Consumers who believe they have been affected by Flawless Results LLC are encouraged to contact the NMDOJ Consumer Protection Bureau by clicking here.